fendi customer service email address

This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. We're happy to help with any questions you may have regarding purchases, our products and corporate information. The person helping me said they would text me additional photos and videos of the item. This person told me dont worry and that when *** delivers it back Ill get my money. I even offered to pay for it. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. It's important to find a balance between price and perceived value to mitigate this pain point. Call. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : I want the bag NOW! It has over 80,000 satisfied customers and businesses all over the world. Kim Jones joined her in 2020. Copyright 2016-2023 Getprospect. (By clicking "OK", your complaint will be closed as Resolved. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. For a better experience, please enable JavaScript in your browser before proceeding. We will get back to you shortly with a satisfying response. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. Wow. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. Are you sure you want to remove the following item from your Bag. Its been almost two months since I placed this order and nothing is being done. The client was provided an option to get a full refund but she wasn't happy with that. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Terrible customer service from a so called high end company. We stand with our colleagues, friends, family, and with all people of Ukraine. Contact our Customer Care at +61 1800959920. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. I never have any problem with any of these problems. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Terrible experience. Terrible experience. How long had you possessed the bag when this happened? Basically gave me the runaround. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. It has been over 30 days since this return was initiated. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. I bought many slides from high street fashion brands that lasted a lot longer than that. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. Its been almost 3 weeks and I havent even received a tracking number. I then called back and tried explaining to someone else what happened. We use dedicated people and clever technology to safeguard our platform. Claim your profile to access Trustpilots free business tools and connect with customers. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I spent 1000s on Fendi products. On 1stDibs, shop a collection of Fendi apparel and accessories. But don't be too alarmed by horror stories. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. This is an authentic FENDI Denim Baguette in Blue. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. We also ensure all reviews are published without moderation. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Yan welcomed me and asked me if he could assist, and he was great at everything! I bought a ring for my daughter that after a few months the coating had all come off and looked awful. On 1stDibs, shop a range of Fendi Spy bags. We will reply to you as soon as possible. The rep then told me to call the toll free number. How do I get answers from FedEx? Shop a . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I immediately took a pic and emailed fendi. Today FENDI is synonymous with quality, tradition, experimentation and creativity. I would never use this company again. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. It may not display this or other websites correctly. My son purchased a $300.00 belt and paid cash. I contacted the customer to say we had their parcel and asked if they had received ours. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Contact Advisor. The store reached out to the client but, he didnt respond. I feel sad just reading it. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. I now am sitting on a useless piece of paper and no gift to show for it. The service is available from Monday to Friday, 9am to 6pm AWST. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. I never wore the coat. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. I explained I dont wear jewelry. Unbelievable. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. One would guess that providing official proof of purchase info and images of said issue would prompt a response. do you have a pic of your bag? The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. You are using an out of date browser. If you prefer you can send us an email by filling in the form below. It became scratched and jewels had fallen out after just a few weeks. I had to dispute this charge with my credit card company. Their store staff is clueless and only interested to sell sell sell. 6. BBB Business Profiles are subject to change at any time. Can you post a photo? The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. Terrible after sales customer service at their flagship store in Milan, Italy. Can't find any other messenger bags that I really like. The item was returned and still havent received a refund after nearly 7 weeks. Word to the wise, save your money and buy something WAY cheaper. They said I broke the coat. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. Verification can help ensure real people write reviews about real companies. We will reply to you as soon as possible. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Case is closed. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. Please email us or call +44 (0) 203 943 5555. *. They say for their returns you only have 14 days..! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. They dont know who or which department. I lodged a complaint about the quality of a Fendi product. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag Will definitely not be repurchasing anything Fendi! The company offered absolutely 0 help. I bought my two spies from Fendi boutique (Houston) and I always get the best service. They arrived and broke in half 6 weeks later. I was really hoping it will hv optional additional hook for sling belt attachment. No refund for months, no response from FENDI. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. I asked them to send me proof of how I could have broken the coat and they refused. Organisation Model pursuant to Legislative Decree 231/2001. I even offered to pay for it. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. I followed the full return process using the prepaid return label that was provided. Ive just called customer service as my phone ring socket suddenly broke last week. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. They keep promising to issue a credit note for online but it has not materialised. Can't find any other messenger bags that I really like. The service is available from Monday to Friday, 9am to 6pm AWST. The item was bought in August 2021 and has a 2 year warranty. I have purchased in just about every designer store and they all have a return policy except Fendi. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. Or use one of these numbers if you need U.S. TDD services, or billing or international support. Get the latest business insights from Dun & Bradstreet. I contacted the Fendi store for a replacement. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. We will reply to you as soon as possible. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. i experienced it myself, in fact. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. After seeing all the reviews Im starting to worry I wont get a refund! If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Thanks for sharing your experience! The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. More than a month all I got was we are in touch with after sales and dont know exactly if we can. But nope. You must log in or register to reply here. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. Information provided by various external sources. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Find out how we combat fake reviews. Chat Support Not to mention, everything I wanted to purchase was SOLD OUT. Bought a 2500 bag. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. I tried on the coat and when I went to tighten the sides it was broke. The belt got lost. We'll be more than happy to help and will reply to you as soon as possible. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. It may not display this or other websites correctly. You are using an out of date browser. It goes against our guidelines to offer incentives for reviews. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. *** completed their investigation on 10/26/2022. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. I am demanding a full refund before resorting to litigation. If they give me my money back, the bag costs +100 today!!!! How you can polish a Fendi Spy bag depends on the material. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Companies can ask for reviews via automatic invitations. Get contact details including emails and phone numbers (business & personal). Please fill the form to contact us if you have any queries, suggestions or feedback about our services. Are you sure you want to remove the following item from your Bag. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations.

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