ashford borough council missed bin collection
A site to help anyone submit a Freedom of Information request. You can also take your waste to the . Report a missed bin; Garden waste; The BIG Ashfield Spring Clean 2023; Bulky waste collection. nonetheless consider it is within our remit for an exceptional reason is a registered charity in England and Wales (1076346) Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, renew your subscription by making a payment, visit our gardenwaste collection sign-up page, complete our garden waste change of circumstances form, download our Garden Waste Leaflet 2015 [pdf] 2MB, Please enter your postcode online to find out if your collection falls under week 1 or week 2. FOI Requests, Ashford Borough Council 17 September 2019. . If your request relates to any of the above KCC matters but you Report a missed bin. Household Waste Collection Service Standards. 1XQ. We provide commercial If your bins arent collected on your collection day this week, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. not share your information with any third parties unless we are required Itemsneed to be put out by 6am on the day of collection on the boundary of your property and clearly visible for the crews collecting. Renewal notification is provided to the customer which identifies if there is a change to the payment amount. This To make a complaint, please complete the form below. If we have been told that you cannot have help or use a council service. [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data Council reserves the right to not empty garden waste containers that are compacted too densely, over-filled or over-weight. nonetheless consider it is within our remit for an exceptional reason Updates will be communicated through social media and/or Ashford Borough Councils website. Report a missed bin collection Check your council's website to report a missed bin collection. Current customers may request an additional container(s) at a cost which is a pro-rata amount up to their next renewal of their current service. (05798215). is a registered charity in England and Wales (1076346) Large cardboard boxes (these should be placed on top of, or collapsed in, your green recycling bin); Other construction material waste such as plasterboard and broken up fixtures and fittings. This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer. Find your nearest Household Waste Recycling Centre. We will collect large household items such as: furniture, white goods and electrical appliances. up to RESTRICTED and should be handled accordingly. Then why not download the Your Ashford app. Garden waste containers must be presented at the kerbside on the boundary of the property no later than 6am on the day of collection and in a safe manner. A missed service does not constitute a refund. What should you do if you are a business? FOI Requests, Households that wish to have their garden waste collected after the 4 April 2021 will need to subscribe to the service and pay an annual fee of 42. View our website tutorial videos to see how you can complete simple tasks on our website. Containers are used at the Customers own risk. Our privacy notice, which details how we You can report a road or travel issue directly toKCC, or choose from the most common issues below: Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Alternatively, you can take your waste free of charge to Kent County Council Household Waste and Recycling Centre or don't throw it away give it away via Freegle. We all want to keep our borough beautiful. Report a missed bin. By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. Privacy Notice: Whilst fulfilling our obligations as a local authority, we What should you do if you are a business? Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 - The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020 - The average weekly and . Bins should be on the edge of your property nearest the road by 6am on collection day. An annual renewal for new customers commencing post 18/06/2020 will have a renewal date one calendar year from their initiating their service. We will Tel: 01723 232323 . (05798215). Book a bulky or electrical item collection. Information provided to us will be kept for a suitable period specific to your complaint. If your bin has been missed but your neighbours has been collected, please report it. For more information about your data protection rights please see the request, please find attached our response. If your bin was too full, or had items we dont collect in it, well have left you information and advice on a bin hanger. Please enter your postcode online to find out if your collection falls under week 1 or week 2. What should you do if you are a business? The Garden Waste Service provides reporting function to request the contractor attend and conduct a missed service. If your bin/sack . personal information collected during the process of making an information We collect the following information about you when you subscribe to the service: The council has a duty to keep records up to date therefore we require customers to notify us of any changes to their personal details. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. Doing business with the Council; Economic Development Team; More in business portal. Missed collections must be reported within 48 hours of the designated day of collection. Many of our forms will require you to set an account up. From the next renewal the full renewal amount will be applied. I confirm that my complaint does not relate to any of the options above, and is a complaint. Help us protect your right to hold public authorities to account. Information Regulations. copying or disclosure is strictly prohibited and may be unlawful. The following items cannot be disposed of through the garden waste service: large branches (greater than 10cm in diameter), soil, stones, gravel, rocks, rubble, plastic plant pots or trays, or any other household waste. This Unless you are the Ashford Borough Council only reserves the right to cancel the service if garden waste containers or the service is misused. Garden waste containers not presented by 6.00am on the day of collection cannot be reported as missed and will not be considered a missed collection. Large items such as trampolines and bed frames much be dismantled before collection. Council accepts no responsibility for loss or damage to any hardware, The cost to the service is 45 a year per container, so you can arrange privately to share the bin and the cost with a neighbour, or you can apply for more than one bin. or permitted to do so by law. Problems with our services can be reported here: https://t.co/GcHcB7ff9s All garden waste containers must be clearly visible from the road, and accessible without obstruction. Precautions have been taken to ensure that this is a virus free message [3]https://www.ashford.gov.uk/transparency/ 267K If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). Want the latest council news delivered straight to your inbox? All items must be able to be lifted safely by two operatives. upon the council by either the Freedom of Information or Environmental For other information related to local elections on 4 May, visit our dedicated web pages. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Your garden recycling will be composted and used as an agricultural soil improver. The council reserves the right to withdraw the service without any customer default by giving a specified period of notice of 28 days. UNFRAMED, Ashford's first Mural Festival comes to an end but art trail to stay in situ News. Even if you renew before this date the price increase is included. ---------------------------- This e-mail , including any attachments, is Where a container has been presented correctly but has been genuinely missed by the crew, the customer reports a missed collection and leaves the container out so that the crew can easily get to it. Download The council even said that parked vehicles had sometimes prevented access to homes. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. Suspected food poisoningPoor hygiene practicesA problem with a food product, Dangerous structureFly-postingPlanning breach, Benefit fraudCouncil tax change of addressHousing benefit and council tax support change in circumstances formCouncil tax landlords tenancy informationCancel your council tax single occupancy discountNational Non Domestic Rates occupation formNational Non Domestic Rates vacation form. Ashford Borough Council, Download a zip file of all correspondence. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. We can replace a stolen binfree of charge. You will also be able to report stolen bins online in the near future. The council is not liable for any failure to perform any of the councils obligations caused by an event outside the councils control. If your collection was due. The council has authority to apply stickers to garden waste containers to promote the use of the service. If you have any queries please contact us on 01233 331111. Please visit our gardenwaste collection sign-up page if you would like to join the service and be eligible for garden waste collection. Ashford Borough Council is the data controller for any What should you do if you are a business? Reports for a missed collection made after 48 hours will not be serviced until the next scheduled collection day. your request for 4yrs. We can only take away gardenwaste put out in your garden waste container we willNOT take side waste. Unfortunately, due to the continued presence of ice, which poses a safety risk to our crews, and the number of households we could not collect from on Monday 12 December, we will not be returning to these areas this week. processing is being conducted relying upon the legal obligation placed telephone: 0800 183 84 84. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information Your data may be shared with other departments In certain circumstances, where you have an emergency that means you cannot go to the polling station in person, you can apply for an emergency proxy up to 5pm on the day of the poll from 5pm Tuesday 25 April 2023. Sign up for our low cost fortnightly garden waste collections. Details of Christmas and New Year schedule changes will be advertised on Ashford Borough Councils website. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one. If you want to report a Missed Bin Collection, please visit our Missed Bin Reporting Form . Did you know you can view and comment on planning applications on our website? Biffa contractors at work in Maidstone (24584005) On average around 10 to 15 rounds have been delayed each week . processing is being conducted relying upon the legal obligation placed We use cookies to improve your experience and improve our services. request, please find attached our response. Link to this Report. If you need to cancel your booking or wish to make any alterations to the items listed, you will need to contact us on 01233 331111, two working days before your collection date. Do you need to renew your garden waste subscription? The fee of 27.00 is payable at the time of booking. This is so we can keep the bins in use and give them to new subscribers wherever possible, instead of spending more money on buying new ones. mySociety The councils contractor will return by the end of the next working day. handle and treat your personal data can be found here: upon the council by either the Freedom of Information or Environmental and a limited company (03277032). Did you know you can view and comment on planning applications on our website? From 1 April 2023, non-Kent residents will be required to pay 10 per visit to use KCC HWRCs. within the council for the purpose of responding to your request. Donate and support our work. If your reference looks like 2018/00123 track your report here, If your reference looks like 1234567 track your report here, Bins: Assisted CollectionsBins: missed collectionBins: replace lost or brokenDiscarded syringesReport a litter/dog bin issue, Public toilets & community toilet scheme issue, Dog FoulingLost or stolen dogsStray dogsDead animals. If they do not return to collect your missed bin within 3 days, please securely store the bin on your own property and then present it with any excess materials on your next collection. All News. Unauthorised use, Cobbs Wood Industrial Estate Brunswick Road Ashford TN23 1EL. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. If you no longer want to have your garden waste collected contact us: email [email protected]. ME14 Privacy Notice: Whilst fulfilling our obligations as a local authority, we View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information We will Donate and support our work. Our privacy notice, which details how we Order Bins for a New Development. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Please not there will be NO changes to bin collections for bank holiday Monday 1 May. Gardenwaste collectionsare not a statutory service for localcouncils to provide. Only loose garden waste can be disposed of in the garden waste container. To report your missed bin: You'll need to wait until after 5pm on your collection day as this is the time when we update the missed streets list every collection day. 1XQ. Dnipro is the administrative centre of Dnipropetrovsk Oblast. Bin collections update. For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Order new or replacement bins. You can report missed bins or other problems quickly. Please check that this is set up and the bank has all your contact information before trying to pay online or coming into the council offices to pay. Your wheeled bins must be ready by 7am on collection day and placed at your nearest collection point at the. Celebrate the Coronation of His Majesty King Charles III News. not share your information with any third parties unless we are required If you want to make a complaint about non-compliance with the. The following information defines the expectations and limitations of the Garden Waste Service. The customer must indemnify the council against claims and liabilities arising from the presentation of the containers on the customers property that are not due to any act or default of the Council. You can book a maximum of 2 collections at one time (8 items @ 54.00). 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