cable line down in yard spectrum

by · 17 maig, 2023

Enter another ZIP to see info from a different area. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable An official employee, such as myself or whoever is first available, will respond. Now I'm furious. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Terrible service I want a credit for the downtime and the poor service. It is the second largest cable operator in the United States. The third picture shows two boxes and more wire tangles. Thanks for contributing an answer to Home Improvement Stack Exchange! Cable lines have pulled a chunk of facia off the building and are now laying across several yards! Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Thank you for making this comment and letting us know about this line. -JB. Click the "direct message" icon. and our So we checked and discovered she may have to pay for the repairs, unfortunately. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! With our new Xfinity support direct messaging, you do not need to input the name of a person. There was a service technician in our neighborhood a couple of weeks ago. Criterion Digital 2023. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Add a comment. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? - BMitch . 3+ month old thread being closed due to age. In the 'To' field, type 'Xfinity Support'. This article was published more than4 years ago. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. In most cases, Spectrum leases access to utility poles. And I have a very loud mouth. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . In 2016 Spectrum acquired Time Warner Cable. @Ask_Spectrum we are trying to watch the congressional hearing!!! Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. If power gets to a home from a buried line, it comes up to the meter via conduit. Great news. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. The question will be if enough slack is in the line to even move it a few feet away from the tree. Copyright 2018 Scripps Media, Inc. All rights reserved. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. They can resolve the problem. In most cases, these lines are installed when your home's being built. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. 2. Useful comments include a description of the problem, city and postal code. I have tickets in and it has been two months. Realtime status of outages and problems with service providers. The smaller wires were for phones and cable-connected TV and Internet. Learn more about Stack Overflow the company, and our products. Even after speaking with him. @GetSpectrum what the hell!!! I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Pepco has pictures on its website that can help you identify the power-system components. Thanks for escalating my case. I can't go anywhere else to work for obvious reasons. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. For new concerns, please create a new topic in the appropriate forum. Users are reporting problems related to: internet, wi-fi and tv. Ensure you are first signed in, then you will see an icon at the top right of your page. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. This **** goes out MULTIPLE TIMES a day! In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . On whose turn does the fright from a terror dive end? Disappointed and concerned. Unfortunately, the cable TV line runs diagonal across my entire back yard. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Leave a message in the comments section! Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Outage reports and issues in the past 15 days originated from: Tips? A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. @ChrisCudmore, they would then mark the new location. To learn more, see our tips on writing great answers. Move a gas meter 150ft or install your own gas line? Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. If you are experiencing problems with Spectrum, please submit a report below. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. We have called and spoke to multiple, nice service reps. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. It shouldn't take that long. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Why does this exterior paint keep blistering? If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Thank You. Your dispatch is the problem, undersized and a separate dept. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. And, no answer.". @Ask_Spectrum is there an outage in my area? The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. If additional resources are needed (bucket trucks, street closures, etc.) just taking a moment to say that @GetSpectrum sucks. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Let us know if you find downed or uncovered wires or cables in your area. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Where is the line down? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Click "Send a private message" and private message me. Some problems detected. Asking for help, clarification, or responding to other answers. In the 'To' field, type 'Xfinity Support'. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. I filled and reseeded and you wouldn't even know it was there. @Ask_Spectrum We have DMd for 2 days. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Advertisement. Question About Spectrum Voice (Landline) Caller ID Information? For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. @Ask_Spectrum why ******** do yall keep raising my bill? Zip 90004. X | `>`. It is the second largest cable operator in the United States. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Making statements based on opinion; back them up with references or personal experience. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Ensure you are first signed in, then you will see an icon at the top right of your page. @Ask_Spectrum is there an outage in 53593? Honestly, @Ask_Spectrum your WIFI is trash! Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! What does 'They're at four. The cable goes from the pole in my backyard to my neighbor's house. Shameful. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. Like Chris says, you'll likely have to pay for this. @Ask_Spectrum we are trying to watch the congressional hearing!!! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Remember: This number is just for unburied ground cables. Seems easy enough for a coaxial/tv cable. Very reliable. @GetSpectrum The WORLD has a pandemic and you raise rates? rev2023.4.21.43403. But comm lines on your property are easy enough to move a foot or so to the side. @Ask_Spectrum outage again in Brooklyn. How to combine several legends in one frame? Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Who is responsible to relocate cable TV line? Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Using an Ohm Meter to test for bonding of a subpanel. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? If wires are coming in off a pole, the very top wires are Pepcos, she said. Generally, you'll have to pay the utility to move it. Let us know. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. It's possible as part of the outage it will be fixed. Privacy Policy. Share them here. @GetSpectrum The WORLD has a pandemic and you raise rates? The price of my internet only service was bumped up in the middle of this pandemic. From there, click the 'New Message' icon. Thank you for visiting and posting on our Forum. We miss Time Warner. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Even after speaking with him. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. I was patient before. Sign in or register to get started. Click that or follow this link: https://comca.st/3dmD3n4. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. First, call the service provider's phone number listed on your bill. Just watch out for your own sprinkler systems. Please send us a Private Direct Message so that we can get started on addressing this concern. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Hello, @user_ff2852. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Called xfinity x7!! The best answers are voted up and rise to the top, Not the answer you're looking for? When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. At the moment, we haven't detected any problems at Spectrum. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Let us know. @GetSpectrum SERVICE IS ******* ***. Strangers rallied to help. All numbers are for sales or troubleshooting services. A minor scale definition: am I missing something? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Who has the worst service. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Need for water pressure regulator when increasing supply line. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. And I have a very loud mouth. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. "Signpost" puzzle from Tatham's collection. After completing this captcha request, you can continue to access the site as normal. The following are the most recent problems reported by Spectrum users through our website. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. @GetSpectrum what the hell!!! Call us anytime at. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Verizon service typically comes in underground, he said. ET. What was the actual cockpit layout and crew of the Mi-24A? It's not them. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Find out what is going on. what number and what do i say to get in touch with people. Last problem: April 29, 2023 at 5:33 p.m. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. The cable looks like it's still connected at both ends and that it's just sagging down.. What do you mean to post publicly.? They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. that's ridiculous and you won't be keeping me as a customer. Now I'm furious. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. What happens when the person who buys your house calls for a locate? Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Keep your trenches or holes at least 18 inches away from 811 markings. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. We look forward to meeting you there! And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. After spending 45 minutes and 3 service people, I am exhausted. No one out at all. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Call 800.288.2020 and select Repair. $55 in monthly increases over less than four years. power is back on but no internet. A few years ago Spectrum acquired Time Warner Cable. You can dig it up yourself and rebury it a short distance away. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Custumor service pretty much gave me an "oh well, that's what it is" response. Frustrations? Im sorry. Criterion Digital 2023. Spectrum serves homes and businesses in 25 states. Check back often for a reply in this thread from a Comcast Official Employee. I'll have to give it a shot. The cable goes from the pole in my backyard to my neighbor's house. -HB, I understand the frustration that issues on the account can cause. If you are having issues, please submit a report below. How to combine independent probability distributions? Try visiting the following official links: We are happy to look into this further. Having problems? So, what can you do if youre dealing with an unburied cable in your yard? It is the second largest cable operator in the United States. Thats a drainage problem. We have called and spoke to multiple, nice service reps. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Your dispatch is the problem, undersized and a separate dept. $55 in monthly increases over less than four years. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. ^JC, We are glad that this working and apologize for the inconvenience. @GetSpectrum internet out twice today so far. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I don't think this is allowed. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Latest outage, problems and issue reports in social media. Mastering the fine art of adjusting bifold doors. Click the "New message" (pencil and paper) icon. You can click my name (ComcastJoeTru) to view my profile and send me a private message. It is the second largest cable operator in the United States. Click that or follow this link: https://comca.st/3dmD3n4. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! There's no good answer on why the burying of cables is sometimes forgotten. Nonbinary student banned from prom for wearing a suit. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. ', referring to the nuclear power plant in Ignalina, mean? Your service is a joke. We have live sports, international channels, and premium channels, and pay-per-view extras. Hed cut them and strap them back as far as possible. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. An underground cable line normally brings Xfinity services to your home. Connect and share knowledge within a single location that is structured and easy to search. @GetSpectrum Your letting me down! Spectrum tech caused this and just left, who does that? He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Type your message in the text area near the bottom of the window. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Please enable Cookies and reload the page. It's your service or modem. Cookie Notice How do we safely remove these without getting electrocuted? Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Say "No account." How to check for #1 being either `d` or `h` with latex3? A few years ago Spectrum acquired Time Warner Cable. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. . They'll come mark their lines. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Your service is a joke. @GetSpectrum Literal internet disconnects every 25-45 mins. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. ^JC, We are glad that this working and apologize for the inconvenience. From there, click the 'New Message' icon. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. The density of these reports is depicted by the color scale as shown below. Try visiting the following official links: We are happy to look into this further. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team.

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