mock call script for hotel reservation
Try to understand this conversation: Guest: "I want to make a reservation" TMP HOTEL ROOM RESERVATION. May I ask you for a special favor? Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Caller: Well. When does Mr. Abrams plan on giving the hotel his credit card information? Hotel Clerk: All right. Caller: Whoo. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. B: Would you prefer to leave from Los Angeles or Burbank Airport? A: It depends on the price, of course. I look forward to my stay. endstream endobj startxref Use Up/Down Arrow keys to increase or decrease volume. I made this \"interactive\" so that I'm not the only one talking about the topic. Okay, sir, we look forward to seeing you in April! Kindly email me so that I can help you right away: [email protected] THANK YOU!! A: I will be traveling to Aspen, Colorado. B: That's 626-555-1739. Receptionist: I am glad that I could help you today. 00:00 00:00 Hotel Clerk: Hello. Would you like me to book a reservation for you and your party for a specific time? But if you don't travel on the coach you should arrive at the airport before 8.30am. The guest wants to reserve room for her husband. Travel Agent: Okay. Hold on for few seconds. Do you prefer a smoking or nonsmoking room? Now, does a queen sound okay? And could I have your name please? We look forward to seeing you in New York! We ask that you refrain from wearing flip flops, ball caps and tank tops. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Dont worry. Am I right? Performance & security by Cloudflare. What's the actual price? Let me check and see what rooms are available. A: Friday afternoon, April 14 through Monday morning, April 17. Guest: Great. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) I can't handle that smell. Let me check and see what rooms are available. Have a pleasant day. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Man: Well, how much is the non-smoking room on the 20th? Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. When do you need the room? Could I have your name, please? . A: I need a hotel room. B: Hello, Mr. Sandals. It is a mid-range hotel. Hotel Receptionist: Certainly mam. Let me check our computer here for a moment. Cherry: Hello, Miss Walker. A: That price is perfectly acceptable. Now you have been booked, Ms. Jones. We will then help that guest and provide impeccable customer service on your behalf. stream B: It's $308 a night. A: Definitely nonsmoking. We look forward to seeing you! Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. This week the chef has a three-course special on the menu. Please tell me how can we help you. A: That sounds fine to me. This is Capitol Hotels in Washington, D.C. How may I help you? Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . All we need now is a phone number. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Welcome to the Westin Hotel C: Hi, Good morning. Carefully look at their dialogues: Reservation Officer:Good Morning. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. A: A queen sounds great. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar [email protected]; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . Right? In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Travel Agent: Okay. Virtual Hostess: It looks like we have an opening. Hotel Receptionist: Sure, madam. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. Please tell me the days you'll be here. Thanks. Travel Agent: Freedom Travel. A: Certainly. 26 0 obj <> endobj My phone number is 626-555-1739. By the way, how much is it? Sunnyside Inn. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. 2. B: That won't be a problem. . Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. A: $308! How may I help you? A: Certainly. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Thank you so much. The hotel stay also includes breakfast. B: Most of our clients prefer nonsmoking. If you're the agent, what will you do differently? Now, if you'll just tell me your phone number. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. 2. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Virtual Hostess: We close at 11:30 pm tonight. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. We dont have any single room vacant at that moment. B: The price per night is $308. %PDF-1.5 % Step 4: Probe/ ask relevant question/s (if applicable). When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. In fact, our all single rooms are occupied for next 5 days. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Caller: Whoo. Carefully look at their dialogues: Hotel Receptionist: Good Evening. B: Thank you, Mr. Sandals. B: Good! B: No problem at all. B: Nonsmoking. Read the complete Terms of Use for more information. Is there anything else I can help you with? Hotel Receptionist: Thank you madam. Your flight under American Airlines that was. Our call center agents will be trained on this information in order to properly assist your calling guests. PLS. Receptionist: Enjoy the rest of your week! Now all I need is your phone number. Here is a brief overview of how we receive calls on your restaurants behalf. A: My name is John Sandals. My name is Michelle. Im flying to Helsinki, Finland. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. is hosting a convention. Is it ok? We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. Travel Agent: Okay. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. Your name is Sabrina. Hotel Receptionist: Sure, Madam. May I have your full name, please? Copyright @ 1998-2023. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. A: Right now. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. May I have your name, please? Review the key vocabulary and the sample sentences. Review the key vocabulary and the sample sentences. B: Hi, Mr. Sandals. I urgently need a single room for 1st January. I'm Michelle, at your service. 2017-2023 Lingua.com. B: Okay, sir, let me reserve those dates, there. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. We look forward to seeing you in New York! May I help you? The 21st of May, right? Hotel Receptionist: Sure madam. 2. A: Sure, John Sandals. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. Virtual Hostess: It has been my pleasure. What can the agent improve on? Would you like a smoking or nonsmoking room? "Good Morning, Front Desk. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Hotel Clerk: Its only $200 dollars, plus a 10% room tax. READ BELOW. November 25, 2019 at 8:18 pm . May I know the specific date for the reservation? Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. I thought it's a great preparation for you! My number is 626-555-1739. Thank you so much for choosing our hotel, sir! B: The price will be $308 a night. Nonsmoking. Hotel Clerk: Hello. A: That sounds fine. A: That'll be no problem. Love you! A: Possibly. Calling Diner: Perfect and thanks for your help. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. A: How much per night are we talking about? Have a nice day. Guest: Good Morning. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. B: One minor problem, sir. November 25, 2019 at 8:18 pm . Calling Diner: Thats doable. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Listen to the recording on hotel reservations and read along with the conversation. B: Very good. Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. Review the key vocabulary and the sample sentences. You have entered an incorrect email address! All Rights Reserved. Calling Diner: Oh wow, that would be great. Tanya That's Friday, the 27th? Do you find that acceptable, sir? Client: The Center of Travel.com. B: Each night will be $308. Here we will share 2 real life scenario. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Hotel PQR, Reception. ---NEED SOME HELP IN GETTING HIRED? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Is there anything else that you need at this point in time? B: It'll be $308 nightly. Caller: Alright. Hotel Clerk: How do you spell your last name, Mr. Maexner? See you again! Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. B: Not a problem. Lonnie Yes. A: Hi there, I want to reserve a hotel room. A: That would be 626-555-1739. Call us! Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. Hotel XYZ (Name of the Hotel), Reception. B: Hi, Mr. Sandals. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This is an example of telephone conversation in front office. Lonnie Travel Agent: Okay. Calling Diner: Wow, that sounds incredible. Reply. Also, do you have a dress code? G: Hello Good Morning Zerah, I would like to reserve a room please. 43 0 obj <>stream Guest: Yes, thats right. This is Capitol Hotels in Washington, D.C. How may I help you? Are you within walking distance from the Hilton on I-Drive? B: 626-555-1739. Man: Oh, thats a little too expensive for me. This is XXX hotel. The email is [email protected]. : Good morning sir. Hotel Receptionist: I repeat917494-4476. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. That's S A N D A L S. Hotel Receptionist: You are most welcome, madam. B: Thank you, Mr. Sandals. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Learn how your comment data is processed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Hmmm. A: Certainly. 00:00 00:00 Woman: Hello. A: I hate cigarettes! Your reservation is confirmed. B: That should be no problem. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. I plan to be there in April from the 14th to the 17th. Receptionist: Sure! Please note the number. My name is Michelle. Caller's Profile: Female, 20-25 years old, nervous. Copyright @ 1998-2023. Yes, but you will have to confirm this reservation at least two hours before departure time. I have a few questions I hope you can help me with. How many rooms shall I book for you? Calling Diner: Hi Sara, my name is Ted. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. Guest: Oh both are nice. I am Taylor Isabel. Receptionist: Good afternoon! . Steps You Should Follow Step-1: Answer the telephone within 3 rings. https://esllab.b-cdn.net/audio/mp3/flight.mp3. How much is a room? Mr. Abrams: A single room with no balcony will suit our needs just fine. Oh, and Id like the cheapest flight available. STEP 1 - Briefly summarise what has been accomplished on the call. 54.36.126.202 Are these facilities available for all hotel guests? By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Lonnie Yes, I would. Bill Oh excellent. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Also, there is internet available in the lobby 24 hours a day. Download our free sales script templates and customize them to move leads through your sales process more efficiently. HOW CAN I HELP YOU? 2 0 obj Guest: Ok, and what time is check-out? You can cancel up to five days in advance and we will refund your deposit. What days will you need a room? You can email the site owner to let them know you were blocked. Do you have any vacancies? The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. And, uh, Id like to request avegetarianmeal. This form will provide you with the travel details, accommodation information with your . Could I have your full name, please? B: Fantastic! This is a useful text for learning how to make a hotel reservation in English. But yes we can provide you our suitrooms. Virtual Hostess: Our dining room dress code is smart casual. Hotel Receptionist: What type of room do you like to reserve, mam? Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. 504K views 1 year ago Mock Call #9: Hotel Reservation. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? Kapag mock call po ba may script na ibibgay? Nonsmoking. Step 3: Confirm the customer's account (if applicable). Well, let's go with that. A: I quit smoking, so nonsmoking. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. B: Wonderful! Have a wonderful rest of your day! Yes. Check your understanding by answering the questions about the text. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: [email protected]'S KEEP IN TOUCH! Receptionist: Sure! STEP 4 - Finish with a courteous call-closing statement. I would like to reserve a room from the 5th of April for 5 days. A: Of course! B: Thank you so much, Mr. Sandals. f&!bLEL `'E9xq - You'll have to be at West London Air Terminal by 6.00 am at the latest. What is your destination? Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. I see we have some availability. <> I see. For how long does Mr. Abrams plan on staying at the hotel? your phone number is (718) 204-0341. Goodbye. A: I'd like to reserve a hotel room. I'm Michelle, at your service. What days do you need that reservation, sir? Randall Davis. 2. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I did notice on your website that you have a pool and an exercise room. Mr. Abrams: Thank you! Please answer all questions about the text: Press Enter or Space to show volume slider. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Guest: Well, a double-bedded room with AC and other facilities at least. Thank you for flying with us at Net Jet. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? A: I'll be there in April: Friday through Monday, the 14th through the 17th. It is Hotel ABC. Do you need our services? I'd like to make a reservation for this weekend. A: My plans are to be there April 14th to the 17th. First, are you guys offering any dinner specials this week? Your reservation is in our computer. A: I need to reserve a room. This is the front desk. All we need now is a phone number. How did the agent resolve the concern/issue?3. B: Our room rates recently went up. Comments, requests, suggestions, drop them in the comments. Your IP: Hotel: Should you have any questions or requests, please dial 'O' from your room. I can text you our address so that you can easily find us with a Google maps if youd like. You take care. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. John says to break up the phone call into four main sections. It's nice to hear from you again. Lonnie This Friday. The complete conversation between the man making the reservation and the hotel receptionist is included. A phone call to reserve a hotel room in English. 8. You can collect your ticket at the airport booking-office number 4. The new website is trainercreative.com but I'm still working on it, whew! Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. Goodbye. May I help you? me to have a short recap of what we have discussed today. Receptionist: Yes, all hotel guests are allowed access to those facilities. Appointment-setting Sales Script B: One more second, sir. B: I'm happy to hear that, sir. Here are your tickets. This website is using a security service to protect itself from online attacks. Bill Thank you. Could you tell me when you need the room? STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). B: We recently changed many things here, sir, including our prices. Thank you very much. is closed for the season. A: John Sandals. Alex Thank you. I guess hill view will be splendid. Well, lets go with that. Step-2: Greet the guest properly. #CancellationOfReservation #HotelReservation #FrontOfficeOperations Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. Let me see here. AGENT: THANK YOU! Explore the latest videos from hashtags: # . B: That's no problem at all. What did the agent do well in the call? B: Great, Mr. Sandals. Could you please tell me your name? Let me have your address, please? A: Maybe. Here are eight best practices for providing great customer experiences. You might notice that in the description above, it still shows callcenterninja.com. My name is Michelle. Successful resolution Thank you again for calling [Company Name]. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Could I have your full name, please? Guest: Ok. Repeat A: I need to make a plane reservation. Agent: Okay Mr. Torres, your reservation code is R143. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. What time should I arrive at the airport? Guest: Why not? Is that acceptable, sir? Hotel XYZ (Name of the Hotel), Reception. But I like nature most. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. The flight number is NWA 476. ezekiel mae says: Do you have mock call for retail services. Cloned 30,075. 0 My phone number is 626-555-1739. PS: IMPORTANT! Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. - Thank you. to change a reservation. [Okay] And when will you be returning? Repeat as necessary. Caller: Alright. Just give me a minute, let me check. Voice Age: Young Adult. B: That'll be nonsmoking. Now, sir, do you have a preference for smoking or nonsmoking? We look forward to seeing you then! Situation: The caller heard some gun shots, and saw people running from his neighbor's house. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Travel Agent: It's only $980. Calling Diner: No Sara, youve been great. Thank you for doing business with us, Mr. Sandals. Your reservation is now verified, so all I need is your phone number. Calling Diner: Email would be best; it gets sent to my cell. Suit rooms will be too expensive for me. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. May I have your name, please? Caller: Alright. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. A: Nonsmoking, please. Reservation Officer: Sure Madam. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Mary Jones: . Let me check what flights areavailable. This is Tanya. Hotel Clerk: Okay. Do you have a cheaper room available either on the 20th or the 22nd? Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. How can I help you? Receptionist: We can handle payment upon your arrival on Friday. Goal: Get all the important information from the caller. Guest: Ok, thanks. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. MAY I KNOW WHOSE ON THE LINE? B: I hear you, sir. B: Okay, Mr. Sandals. B: That is what I am here for. It was a pleasure. I'm John Sandals. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. THIS IS NIA SPEAKING. I'm glad we could take care of that for you, [Customer Name]. (After few seconds). First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. I have also included the product knowledge so you can train yourself to think like a call center agent. Would you like to make a reservation? Will that be OK? HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Guest: Actually 5th April is my husbands birthday. By the way, how much is it? Review the key vocabulary and the sample sentences. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Hotel Clerk: $80 dollars, plus the 10% room tax. This allows your new virtual hostess team to book and handle reservations in real-time. Someone will give you a call momentarily. may I help you ? 2. Hotel Receptionist: May I have your contact number, madam? A: I need a room for a few days. And the view of the city is great, too. Ted, may I have your last name to book the reservation? Talking over telephone needs skill, knowledge and training. I HAVE A NEW WEBSITE. 3. Can you do me a favor then? A: Yes, that'll be just fine. Discover short videos related to mock call for hotel reservation script exercise on TikTok. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. B: I have booked you on your flight at a great rate. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, I cant guarantee you but I hope you will get single room there. B: Perhaps you didn't know that we have new room rates. Hotel Receptionist: Good Bye, MrsStephany. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Hotel Clerk: Oh, sorry. All rights reserved.eslfast.com. Tanya And how long will you be staying with us? I hope sir will be surprised and happy. Repeat A: Hi there, I want to reserve a hotel room. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. Mock sales calls should be part of onboarding, training, and continuous development. Gender: Male or Female. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. Now, Mr. Sandals, about the room, smoking or nonsmoking? B: Hi, sir. Reply. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. B: We have new room rates, sir. Cloudflare Ray ID: 7c0e004e9e22d3f4 Now, is a queen-size bed okay? What can we do for you? Reservation Officer: Its my pleaser madam. Be assured that we will also decorate the room in best possible way. Save my name, email, and website in this browser for the next time I comment. Tess, speaking, How can I help you? to report a cancellation. Virtual Hostess: We most certainly are, Ted. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport.
