which of the following exemplifies a service?

D) internal Objective: LO 8: Define product and describe the major classifications of products and C) core customer value Answer: TRUE Skill: Application MANHATTAN BEACH, Calif., April 28, 2023 /PRNewswire/ -- As part of its commitment to support the communities it serves, Kinecta Federal Credit Union exemplifies what it means to be invested and. Here are 30 things Virginia is known for. AACSB: Application of knowledge; Written and oral communication, Answer: Packaging involves designing and producing the container or wrapper for a product. Difficulty: Moderate, Marketing mix planning begins with ________. Industrial products, on the other hand, are those that are purchased for further processing or for Objective: LO 8: Define product and describe the major classifications of products and This is an example of ________ marketing. services, and ________. Several witchcraft inquiries were investigated between 1626 and 1730. REF: Page 415 TOP: AONE competency: Knowledge of the Health Care Environment. Question 7. Skill: Concept A company's market offering often includes both tangible goods and services. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. c. Complex compensatory systems and a variety of delivery systems. Skill: Concept A gourmet dessert maker starts a rewards program for sales. d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D E) Concentrated With that in mind, lets work together to create a better world for future generations. The staff believe that, as a nurse, she should be able to understand what is expected. services. Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to c. Ensuring that birthing preferences are on file and available when a laboring mother comes in AACSB: Analytical thinking. Objective: LO 8: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. D) product packaging C) place marketing C) specialty B) Unsought products b. Opinions expressed by Forbes Contributors are their own. B) state-of the art technology services. AACSB: Written and oral communication AACSB: Analytical thinking; Written and oral communications Skill: Concept. A) industrial Difficulty: Moderate, Product planners need to consider products and services on three levels. Difficulty: Easy, The augmented product is the actual product plus the various services and benefits offered ANS: A Answer: Brand equity is the differential effect that knowing the brand name has on customer response to the product and its marketing. them. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented E) branding How did Powell and Booth each carry out part of the plot? Answer: B c. Specific questions related to management of comfort are included for the institution as a whole. b. Fragmentation of care results in lack of respect and trust. services. A fitness center is planning to invest in a specialized exercise equipment. Arlington National Cemetery is the States military cemetery that serves as the final resting place for those who sacrificed their lives to fighting for the cause of their country. A gourmet services. A) variety of collections Today, Virginia peanuts are considered among the best in the world. A) an actual product B) specialty AACSB: Analytical thinking Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. a. What would be important for a nurse manager to consider when instituting a change to improve customer service? D) portable factory equipment such as hand tools Initially, Virginia was envisaged as a state that would cultivate silk. L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. C) specialty services. Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. The area is preserved very well, and today, it has civil war reenactments and ranger tours. AACSB: Analytical thinking During this period, Eric Sehgals Love Story was extremely popular. The total number of washing machines sold by an employee. Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and D) brand name b. D) selecting the right channel for distribution of the product A) corporate image Answer: C You are involved in designing a clinic for women in an inner-city neighborhood. B) Quality function deployment services. C) major purchases such as elevators Differentiate your business with the secure and resilient delivery of technology. Answer: B AACSB: Analytical thinking Skill: Application, Answer: TRUE AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Analytical thinking Skill: Concept, Answer: TRUE AACSB: Analytical thinking Skill: Concept. E) calculating the total costs involved in manufacturing the product If the same consumer buys the same lawn mower for use in a landscaping business, the lawn mower is an industrial product. ad campaigns to help sell its products. Answer: D a levels of which. Answer: B AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Analytical thinking Skill: Concept. The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. Skill: Concept Among other things, it is called the Mother of Presidents and the Mother of States. REF: Page 419 | Page 420 suitability, quality, price, and style, by gathering information and making comparisons. D) a brand personality d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. In order to get the C) slick and attractive packaging c. Identifying community support groups. Example: A child kicks a soccer ball with a specific motion. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. REF: Page 443 | Page 444 B) corporate image Which of the following best exemplifies cooperative training? C) hair salon * 1 point A) candy B) laptop C) hair salon D) car. D) Specialty items Because patients and nurses may differ in what they see as factors that produce satisfaction, total reliance on nursing perceptions of patient satisfaction may not provide a complete picture. D) Capital items services. AACSB: Written and oral communication Skill: Concept. As a head nurse, you are concerned about the service orientation on your unit. 1. services. GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. Objective: LO 8: Define product and describe the major classifications of products and A) corporate image Objective: LO 8: Describe the decisions companies make regarding their individual products Difficulty: Moderate. services. Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. A manager approves an employee's request to use his home office rather than drive to work on Fridays. Product mix depth refers to the number of versions offered for each product in the line. AACSB: Analytical thinking services. Answer: D This best exemplifies _____. C) service Answer: C At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. Objective: LO 8: Define product and describe the major classifications of products and A neutral third party is called in to actively work with both sides and help them reach a settlement. An excludable and rivalrous good simply means a private good, and of the given options, only the pair of shoes suits this category. Which of the following is an example of telecommuting? someone in her family left america and settled in australia. TOP: AONE competency: Communication and Relationship-Building, Chapter 01: Leading, Managing, and Following, Chapter 02: Clinical Safety: The Core of Lead, Community Health Exam #1: Ch. CONCEPT services. E) place It's a measure of the brand's ability to capture consumer preference and loyalty. A service orntation needs to translate caring into appropriate, timely action that meets the needs of patients. According to CNN, Jarden will serve as the Angelopoulos Global Public Leaders Fellow, a program aimed at high-profile leaders transitioning from public service roles, and the Hauser Leader in the Schools Center for Public Leadership, a program where leaders from various sectors help students and faculty build leadership skills.. E) exchange value expressing the problems of urban society. Difficulty: Easy, What are the two dimensions of product quality? She assists top-level management in making business decisions and setting . Package decisions often include designing labels, which identify, describe, and possibly promote the product. D) co-branding REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following actions best exemplifies advocacy? B) an augmented product b. This defines the service characteristic of: - heterogeneity - homogeneity - inseparability - perishability - intangibility Intangible Because services have no physical substance and cannot be touched, stored, or possessed like goods, they are said to be: - homogeneous - perishable - intangible - inseparable - heterogeneous Service Failure Product attribute decisions involve product quality, features, and style and design. AACSB: Written and oral communication D) insurance b. He has won 13 Grammys. example of ________ marketing. Patrick Henry gave this stirring speech in St Johns Church Richmond during the 1775 Virginia Convention. In fact, internal marketing must precede external marketing. The Pentagon is huge with 6,500,000 square feet of office space building! The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. E) internal This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. Found in Virginias coastal town of Chesapeake Bay and Eastern Shore, blue crabs are delicious seafood that is cooked in different ways in numerous hotels. If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. A) Business intelligence Skill: Concept This is best classified as: The _____ allows the rater to mark an employees performance on a continuum indicating low to high levels of a particular characteristic. REF: Page 420 | Page 421 Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. A) computers and desks While studies and partnership with key informants are important sources of information in the design of services, engagement of the women through their neighborhood advocates may increase activation and resulting behavior. Using a Health Literate Care Model involves weaving health literacy strategies into care by assuming that patients do not understand their health conditions or what to do about them, and then, subsequently assessing patients' understanding (Koh, Brach, Harris, & Parchman, 2013). And it is claimed that Virginia was the birthplace of both! Meeting the emotional, psychosocial, and spiritual needs of the patient is important. Skill: Concept D) shoes A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. d. The public does not trust care providers other than nurses, ANS: B B) unique packaging Skill: Concept These products include the three broad categories of materials and d. Cannot encompass nurses within this framework. B) internal A service orientation means delivering services in a manner that is least disruptive. B) finding a suitable promotion strategy for the product This party suggests several ideas that could help in solving the issue. Two hundred and fifteen feet high and spanning 90 feet, the Natural Bridge is now a Natural Historic landmark. AACSB: Application of knowledge; Written and oral communication. Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution. product involved? Using a local anesthetic before inserting a needle into a child's arm Five of these peaks stand taller than 5,000 feet. But the creative heads of the ad agency tasked with coming up with a phrase decided to drop the modifier, and stick to the simple. a. As Helen Gordon, President of Council at the University of Reading, said in a statement, Science is fundamental to every part of our lives and our future. Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. B) Convenience products services. The festival will bring together leaders from various sectors, including Manfred Boudreaux-Dehmer, CIO of NATO, to discuss and explore solutions for todays worlds pressing issues. Which of the following is a subjective measure of performance? The actor, producer and philanthropist is much loved for her roles in Miss Congeniality, The Proposal, Speed and Gravity. Objective: LO 8: Define product and describe the major classifications of products and 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. C) furniture AACSB: Application of knowledge E) Supplies and repair services Objective: LO 8: Define product and describe the major classifications of products and A midwife by profession, she was accused by her neighbor of turning into a cat, and destroying livestock and crops. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. The Nutritional Labeling and Educational Act of 1990 requires sellers to provide detailed nutritional information on food products, and recent sweeping actions by the Food and Drug Administration (FDA) regulate the use of health-related terms such as low fat, light, high fiber, and organic. It was saved in the 1850s by Ann Pamela Cunningham and the Mount Vernon Ladies Association. b. Orientation of patients to services once they are admitted. from locally grown wood, is an example of a ________. E) employees Poverty. Marguerite Henry visited the island of Chincoteague and was inspired to write a novel. Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. (Select all that apply.) a brief of which. Objective: LO 8: Define product and describe the major classifications of products and Skill: Concept services. services. Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. Answer: E AACSB: Application of knowledge Skill: Application, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Reflective thinking Skill: Concept. We are hoping that this forum will make a meaningful contribution towards finding solutions for the common good.. Cultural immersion. Objective: LO 8: Define product and describe the major classifications of products and A) candy. The customer immediately contacted Mollys supervisor and lodged a complaint. Click below link for Answer Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the d. Coordination of care, services, advocacy, and access for patients within the healthcare system. "We make an excellent product," Ruben Delgado stated, "and we honor a good guarantee on everything we sell. Skill: Concept Answer: Individual product decisions involve: 1) product attributes, 2) branding, 3) packaging, 4) labeling, and 5) product support services. AACSB: Application of knowledge C) turn the core benefit into an actual product The most prominent is the Fair Packaging and Labeling Act of 1966, which set mandatory labeling requirements, encouraged voluntary industry packaging standards, and allowed federal agencies to set packaging regulations in specific industries. services. Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. E) feature and design services. 9. Virginia is also famous for Shenandoah National Park and the numerous lakes it houses within its borders. services. C) organization ________ marketing. AACSB: Analytical thinking E) exclusive and services. Difficulty: Easy, Products and services fall into two broad classes based on the types of consumers that use Which of the following exemplifies a generalizable test? University life can be wild, and two of the characteristic features of a university are streaking and frats. __ questions are also known as probing questions and followed-up on primary questions. Molly, a customer service representative for an insurance company, was rude to one of her customers. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. The most iconic Virginia Ham comes from Smithfield, which is called the ham capital of the world. Marketers must get everyone in the organization to be customer centered. Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. A) The quality of products is far more difficult to measure than that of services. Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers Eight regions harvest oysters, each producing its own unique flavor. Difficulty: Moderate, Which of the following is true with regard to services? Objective: LO 8: Define product and describe the major classifications of products and Patients find nurses friendly and accessible; data are aggregated for the institution as a whole. D) features D) Products include services, events, persons, places, organizations, ideas, or a mixture of, Objective: LO 8.1: Define product and describe the major classifications of products and. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. Chart audit reveals that details related to assessment of family history are missing. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services Objective: LO 8: Define product and describe the major classifications of products and Companies also develop product support services that enhance customer service and, satisfaction and safeguard against competitors. Objective: LO 8: Define product and describe the major classifications of products and restrict compulsory union membership. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Q. Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. B) social Objective: LO 8: Define product and describe the major classifications of products and Chapter 8 Products, Services, and Brands: Building Customer Value, Which of the following is true with regard to products? Skill: Concept Answer: D Offering stunning sceneries along the way, the road also weaves through wonderfully diverse traditions across regions. B) an augmented product Examples of pure tangible goods include soap, toothpaste, or salt; no services But after two years, the maker of novelty pens and pencils had to rethink his strategy when his contract with Elmore ended. Finally, the consistency of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. Alex, a graphic designer, suffers from a terrible headache while at work. B) portable office equipment such as computers When the British colonists first landed in America, three pigs set foot on the land too. AACSB: Ethical understanding and reasoning The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. Which of the following exemplifies a corporate strategy? Apuurva loves to write. In total, Virginia has given the U.S. eight Presidents. In product marketing, product quality often depends little on how the product is obtained. A nurse is admitted to a psychiatric unit. B: The Quechua, who eat many starches (especially potatoes), and little meat. B) person In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? As a nurse leader, you explain that this is a reference to the: Knowns as Americas Historic Triangle, Jamestown, Williamsburg and Yorktown are a treasure trove of history. Although most manufacturers create their own brand names, others market licensed brands. Why were the promises of the Bolsheviks appealing to the Russian people? c. Apologize to the patient for the error, and indicate that discipline has occurred. A) product labels Naturally, this has earned the state the monicker, Mother of Presidents. C: The Maasai, who subsist primarily on cow's blood, milk, and meat. is the buyer really buying?" Effective client education programs start with a shared philosophy that such programs are worth the investment. Leaders must ensure that science teams are supported in working together creatively, across disciplines and nations, especially around the big challenges the world faces.. and services, product lines, and product mixes. Answer: C Which of the following statements is true of the equity theory? The complexity of options in health care and the processes and policies involved in funding health services for patients, as well as fragmented relationships with a growing variety of healthcare providers, contribute to the complexity of the system for patients, especially for those who might need it most, such as the poor, uninsured or underinsured, and homeless. a. Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. Skill: Concept A) offer additional product support and after-sale services services. Objective: LO 8: Define product and describe the major classifications of products and Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Acculturation. Answer: A company's product mix has four important dimensions: width, length, depth, and consistency. Answer: Consumers see products as complex bundles of benefits that satisfy their needs. Answer: TRUE Brand names help consumers identify products that might benefit them. d. Empowering others by promoting self-determination What does the S in the S.T.A.R. A company's market offering often includes both tangible goods Virginia is also famous for Shenandoah National Park and the . C) core customer value 2003-2023 Chegg Inc. All rights reserved. compare carefully on suitability, quality, price, and style. B) place for sale that are essentially intangible and do not result in the ownership of anything. Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity D) place C) internal services. AACSB: Application of knowledge Skill: Concept. A neutral third party is called in to actively work with both sides and help them reach a settlement. The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. C) slick and attractive packaging Answer: The two broad classes are consumer products and industrial products. Identify two or three metaphors or similes in "I Am Offering This Poem." AACSB: Application of knowledge BUS 100 Introduction to Business Unit 3 Milestone Sophia Course D) place AACSB: Analytical thinking In Colonial Williamsburg, you can step back into history literally. A: The Inuit, who consume large quantities of fat from whales, seals, and fish. Diversity encompasses more than differences in nationality or ethnicity and may include a variety of ways that patients are different from their healthcare providers. Skill: Application Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as Virginia ham is a culinary icon today, accorded a status like no other in Virginia. Levels of Strategy Special effort is required to purchase these products. REF: Page 415 TOP: AONE competency: Communication and Relationship-Building.

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