walker edison furniture customer service

Hello, I bought a Walker Edison dresser on June 1st,2021. Better Business Bureau: The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. No one has even personally emailed me to say they will take care of my issue. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. Holding. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Sincerely, At this point, I want to return this item for a full refund as it has caused me too much aggravation. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box So I called them and during phone call was disconnected and not at my end. It was awful quality and at this point I want nothing to do with them. They are scamming me and I'm exhausted of it. I want to know where my coffee table is, and if they ever plan on sending it to me. We were able to look into your request and have followed up with a reply offering our assistance. See details. I'm still in need of something asap as I cannot assemble me bed. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. The link goes nowhere and the tracking number is the same as the order number. It arrived 5. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. ****************** opted to wait for the warehouse to re-open. Investor Since. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. 11/19 my order was confirmed via email, order #**** directly. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Unfortunately we didn't realize that until after the fact! Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. I then called during their business hours, but only received voicemail. Hang up. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Color: We hoped they would just send a replacement part for the damaged piece. **** ******. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. If you require WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews I brought it to his attention and he assumed it was because it's made of wood. Purchase price $284.76 on 12.29.22. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Meanwhile, I have a bed that I cannot use and cannot return. If not, please refund me. I have never had an issue such as this with any company I have ordered from such as this one. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality I'd never do business with them again and quite frankly, I'd return the product if I could. 12/7: called support. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. This was an illegitimate practice and inconvenience. Voicemail box is full, couldnt leave message. 1. Per the records I see, we shipped her the parts she needed once our warehouse opened. It arrived damaged on January 7, 2023. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, BBB Business Profiles are subject to change at any time. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) International Association of Better Business Bureaus. Well guide you through the process. Thank you! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 3. Read reviews from other users. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. They never called back. Once I envolved BBB I was contacted by customer service. I ordered a tv stand from Walker Edison on January 4, 2023. I had one screw that was stripped and wasnt able to use it. Unfortunately, ************** did not wish to review another unit and requested a refund. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. WebDEMCO MEMBER SERVICE CENTERS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our complaint is similar to others here. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. 11/21: email containing tracking numbers and confirmation that order was on the way sent. Thank you for reaching out and providing that feedback. I looked at the box and it had damaged written on the box! If you could let us know once that is done, we can get this taken care of for you. Please note that Klarna does not verify whether the user has used or purchased the product. Participating Rounds. 2. 12/3/21: called support. For product information, help assembling a product, or for any other customer support issue, please contact us at [email protected] or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? D'Albor's Homefurnishings offers high quality Furniture, Investor Name. was on hold for 20 minutes. This case is surprising to me as the exchange we had with this Customer was lovely. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. They admitted this to me in email almost immediately and said they were refund me. Please do let us know if you are needing any further help. Item # ******* I emailed again on January 11, January 23, and January 24 with no response. Company Description: ? Can you please let me know which is available and how soon? Inquiry # ******. The unit was sent at her request to replace the original piece she received with damange. Thank you for reaching out. Drive-thru service available at all It appears the company has no interest in replacing the damaged part of the desk. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In I was overcharged. They did not. Doing Business As: Walker Edison. Walker Edison Furniture Company Investors. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. Has been 20 minutes. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for reaching out and providing that information. Contact Info. 4. . Note that complaint text that is displayed might not represent all complaints filed with BBB. I do not show a reply from ************** after this email was sent. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. The pieces all went together wonderfully and the tv stand is very sturdy. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Thank you for reaching out and providing that feedback, it is greatly appreciated. Since I cannot get through to Walker Edison (see above), we are at an impasse. The product box and item was damaged. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB Business Profiles may not be reproduced for sales or promotional purposes. on hold as I type this. Please feel free to reply to that email thread with any additional questions or concerns. Customer Reviews are not used in the calculation of BBB Rating. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Thank you! Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. I contacted the company via email right away, on October 20th. spoke with a woman who promised a call back by EOD. Lowest price for Walker Edison Media Stands TV Bench is $374.00. Thank you! Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. I sent an email to their customer service and they didn't reply until I called their phone number. I went weeks with no response at all. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. No response I bought a Walker Edison bed through Amazon. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or [email protected] Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. Dents and scraps on the outside. I emailed the company 2 mores times after the phone call, and still no reply. I ordered two pieces of furniture on 11/19. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. I made photos and emailed the company that day. On: Awful company through and through. Our sincerest apologies for the delayed response time, we are currently working through a back log. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Deck set-off-season -stored in basement of home. This is currently the cheapest offer among 5 stores. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. As a matter of policy, BBB does not endorse any product, service or business. No one ever called me back. Customer Rating. They couldve wipe it off but didnt care enough to. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Thank you for your patience and understanding. I'm just trying to get the necessary hardware, which was never packed in the box. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. 12/2: i called support at **********. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email [email protected] The only emails I have received are automated responses to my emails asking for help. Thank you and have a great day! Next spring season brought back out to patio. I ordered a bed frame from Walker Edison which arrived on 1.2.23. BBB Business Profiles generally cover a three-year reporting period. We have followed up on your request and provided a resolution on this matter. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. The box was damaged and two corners of the desk were damaged. Manufacturer told me of their online form to complete and send pics. I reached out to the Amazon seller who asked me to reach out to W.E. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. Key Principal: Brad Edison Bonham See more contacts. It arrived without its hardware. WebTo begin the process, call the P.C. It did not and the order was marked as 'delivered.'

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