bt youview box stuck on loading

Then find your instructions below. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. - edited Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Me too, on my DTR1010. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. on We have a tv contract with bt. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. The third one might be fine. 01-05-2019 04-04-2020 The box light will turn blue, Press the button on the top of the box. Many thanks. 12h01. 16h45. 17h05 Yes I received my new box and it all seems to be working fine. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. This can be causes by it being knocked while it was turned on. 17h16 I'm really glad to hear you've received the new box and all appears to be well. mode 4 (interenet reset keeping recordings) are the ones to consider. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 23-04-2019 I've got a load of recordings I can't access. I can't tell you what the model or software . Very happy. More info. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 15-12-2020 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Select Software Information. I've sent you a Private message explaining how you can contact the forum moderation team. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. The factory reset keeping recordings worked! 17h00. 02:18 PM. You can print a freepost label to eturn the box if you wish. My box has a repeat problem. Leon, did you use the delete recordings option or keep them? We can't get past the message Freeview Loading. This will keep your recordings but you do need an internet connection for it to work. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. I take it you arent on a YouView contract with Plusnet, or you would have their box? Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. If this does not do the trick, then your device may be due for a software update. 11h53, on YouView TV Ltd 2023. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Either way, the box is effectively dead. Until I saw this thread, I was blaming that for this symptom. 17h17. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. 11:52 AM. 17h07. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. . Are you currently in a TV contract with BT ? With regards to the non loading, this is normally a sign of a catastrophic failure. For help with your TalkTalk TV box, channels and apps. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Sign in or register to get started. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Visit our full contacts page here. Hi John. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. This first happened about a week ago. It just seems to get stuck on the YouView loading screen forever. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 02:48 PM, on Select Update Software. Go to the Information & Reset sub-menu. Switch on the power switch on the back of your box and a red light should appear on the front. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Post back and let me know. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. I'm with PlusNet fibre using a TalkTalk box. I will also have had a BT Youview box from BT just under 6 months now. Are you familar with perforing maintenence mode resets on Youview boxes? Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. The guide works fine, as do the catch up players. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. 04-04-2020 Access from your Country was disabled by the administrator. 04-04-2020 My YouView box no longer starts up. To have two die on you like this sounds like very bad luck. Check here: https://community.bt.com/t5/notes/privatenotespage, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your account is set up as TV store only and a TV account should be set up as multicast. on The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Thankfully most of the programmes were also recorded on my freeview play box. 05-07-2022 As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 04-05-2019 You would be indeed wise to get your money back. Hi, im hoping someone can help me please. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. David please let us know how you get on with a 4K recording. (Although i'm not sure why the drive would affect the 'settings' menu)? Give it a couple minutes to get itself ready and then it should load as usual. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. p.s. You do not have permission to remove this product association. Until I saw this thread, I was blaming that for this symptom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bought the box a few years ago to record and access freeview channels. Hi@SiGreenwood Did you receive the new box OK? 01-05-2019 Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. / 3.3.168: Complete: BT: there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 12-04-2020 Read our cookie policy. All Rights Reserved. When I powered it back on, it seemed to work again. Make sure you keep the box in standby. Thanks in advance for any help you can give, on on If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. From My Account you can also check your connection and test your line for any issues in the Service Centre. 21h23, on 04-04-2020 03:09 PM. YouView TV Ltd 2023. You can print a freepost label to eturn the box if you wish. Re: YouView+ UHD box stuck loading and needs full factory reset. 17h06. on on Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Some would say that yours has done well to last three years. Any suggestions/information gratefully received. . Ive made quite a few recordings, although none in 4K yet, all with no problems. This can be causes by it being knocked while it was turned on. 15-12-2020 Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. 9h42. Once you have had a chance to test it out post back and let me know how you are getting on. It just seems to get stuck on the YouView loading screen forever. Visit our full contacts page here. YouView TV Ltd 2023. Thanks, are you saying that you think the hard disk has died then? 06-05-2019 More info. The aerial cable is securely connected to the Aerial In/Antenna In port. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. It is described at. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I have had a retail Youview box almost two years now and have had very little problems with it. Cheers . I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. This is the first problem that's a bit of a killer :-(. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. (Yes, I have pressed the 'Me Too' button.) It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. It is strange because the catch up players work fine. (As fine as they ever do on my poor internet connection lol). I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. http://videos.youview.com/support/maintenance_mode.pdf. IThanks for that, I'm surprised it lasted less than a year. At that time, I switched it off and left it unplugged for a minute or two. Read our cookie policy. (Yes, I have pressed the 'Me Too' button.) DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Factory reset, keep recordings. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Already know your box model? 14-12-2020 Hi John. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Release both buttons a few seconds after the BT logo appears on the TV screen. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Worked fine until last night. on This first happened about a week ago. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Luckily I managed to watch other recordings on catchup. 14-12-2020 The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? - edited I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Me too, on my DTR1010. The broadband still keeps dropping. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Go to the main menu by pressing the blue Home (or YouView) button on your remote. It is a bt youview box. Thanks. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Switch power off by removing the power cable. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Ive done a factory reset to no avail, any ideas? BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 8h37. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. We know how important recordings are so we do offer options to keep your recordings. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. I'm really glad to hear you've received the new box and all appears to be well. 01-05-2019 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works.

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