staysure contact email

Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. They ask for information which I provided straight away and they have no reason to hold on to the money. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . Staysure PGA Seniors Championship moves to Scotland. 0000003186 00000 n The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Many thanks! Over 500 people work across our brands and our head office is in Northampton. 0000004549 00000 n My insurance company sorted our claim within a week. We are pleased you found our colleagues helpful and price reasonable for your Annual Multi trip policy. very helpful staff if you need to query any thing. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream So I continued to put in all our medical conditions and it was quite straightforward. Dear Dudley Baker, Thank you for your comments. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Given that she assured me TWICE that I was covered, I think this is inadmissible. I bought an annual travel policy with 3 declared medical problems all of which were under control. 0000009570 00000 n We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. Companies can ask for reviews via automatic invitations. Just prior to this year's renewal my wife had a medical problem which meant that the premium would be greatly enhanced. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. Dear Ann Ford Thank you for your comments. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . See the latest vacancies here at Staysure. Companies House does not verify the accuracy of the information filed. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . Finished within a few minutes and documents came through safely. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. View job description, responsibilities and qualifications. Replies to negative reviews in < 24 hours. The Claims dept said I should contact Ms X. Information provided by various external sources. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. 3-5 Rushmills Business Park, Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. You can also amend any misspellings, and correct ages, for anyone named on the policy. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. Thank you Staysure. Their telephone staff are very good with advise and help. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. 0000258181 00000 n Thank you for choosing StaysureKind regards, Alex, Dear Ms JohnsonThank you for taking the time to leave a review.I am glad to hear that you find the agents very helpful when arranging your insurance.Kind regardsEmma, Information provided by various external sources. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! My parents and I booked a holiday and he was diagnosed with terminal cancer. 10:00am - 4:00pm. Thank you for your feedback and your kind comments, we will pass your comments on to the team. There quotes are competitive which I have accepted. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. Some customers also comment on the good . 40 reviews. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. This year's renewal did not require me to contact Staysure as i had no changes to my policy. Good price and easy to fill in medical history. To contact our press team, please email [email protected]. Role Purpose: The Director of Engineering is responsible for the design, development, implementation, and maintenance of the company's technology infrastructure and systems architecture. Location: Hybrid - Travel to Northampton or London 1-2 times per month. Resolver can help you send your complaints to Staysure. I got to A&E where I was seen immediately and was able to call Staysure. Salary: 60,000 + 10% bonus. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. At Staysure Group, our greatest asset are our people. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. Their cover includes repatriation to the UK which is a must have with the companies I travel with. Travel with confidence with award-winning Travel Insurance for your next break. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. It's quick and easy to submit your claim online. We are . When I contacted Ms Xabout this, she told me to contact the claims dept. Telling us about your conditions is simple and straight-forward. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. I welcome your feedback on this matter. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Get contact details including emails and phone numbers (business & personal). We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. Please input a valid email address. 0000022612 00000 n Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. I was extremely impressed to receive the call at EXACTLY the promised time arranged. You've rejected analytics cookies. Its quick, easy and totally free. The trip youre looking to cover with your Expat Travel Insurance must also start and finish in your (non UK) home country. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Instead, theyre full of the info you need to get things sorted. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. Thank you for choosing Staysure Kind regards, Katie. You can change your cookie settings at any time. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Theres no jargon in our rights guides. You can do this either over the phone or through our online medical screening. I will no doubt use you again but do not like being pursued. So quick and affordable will definitely be recommending to all my friends & family who love to travel over sea & I left it to the last minute as I have such a lot going on in my life Thank you so much . Registered ofce: First Floor, Grand Ocean . Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. 0000275647 00000 n We are pleased you found your experience simple and quick when organising your policy. 0000006361 00000 n Address Northampton, ENG. The team that dealt with my recovery from Italy and the processing of my claim need to be commended. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. One very happy & satisfied customer. Just raise a case and leave feedback after. Contact details. You've accepted analytics cookies. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. JO. 0000018906 00000 n After paying for. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Staysure Expat Claims . Sun. It can help give you peace of mind when youre going on holiday. At the home of travel insurance, we strive to be the best at what we do. Resolver is free. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. If you ever need to claim then it is a total nightmare how on earth did they reach their status, Thank you for taking the time to leave your feedback. I was able to complete my claim online and upload copies of the letters from P&O. I phoned in and spoke to Richard who was very helpful. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Access your My Staysure account by logging in here. 0000007547 00000 n Weve helped millions of people find a resolution. Date of experience: April 28, 2023. Both our Single Trip and Annual policies have an upper age limit of 85. 0000284646 00000 n Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Good Value. It will be M&S next time. 9:00am - 5:30pm. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000013845 00000 n Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. I knew exactly what I was buying and how much it was going to cost. Opening Times. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . This rating has decreased by -11% over the last 12 months. Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. On My Staysure, you can update your address and contact details, including telephone number and email address. Aug 7, 2015. The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). Available 24/7, it's the easiest way to view your documents or to make any changes. Covering your medical conditions on your expat travel insurance is worth doing right. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Thank you for your kind comments, we will pass them on to the team. 0000020108 00000 n Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. If you would prefer you can contact our customer services team on 0333 006 8033. Staysure headquarters is in Northampton, England, United Kingdom. Salary: 150,000. There are 48 customers that Staysure, rating them as bad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. Have used staysure for a few years now. Sun. Thank you for choosing StaysureKind regards, Emma. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Staysure key technologies used on the website. 9:00am - 5:30pm. So you can be confident that youve got the right cover, thats tailored just for you. office: Av. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Best and worst companies at resolving issues. Find out how we combat fake reviews. 2023 Resolver Consumer Online Limited. This is the first time we've been abroad, so we'd never had travel insurance before. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. 0000004682 00000 n Partnerships/Bespoke Events. Report Job. The site was easy accessed & easy to use as Im not very technical. Please check with your phone provider if you are unsure about how much a call will cost. Useful. We have used Staysure for quite a number of years now. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. No administration fee is changed while making changes through MyStaysure. Lucy (unsure of surname) was wonderful. . Over 700 people work across our brands and our head office is in Northampton. Very good customer service and prices are good. Travel Insurance . We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. We use some essential cookies to make our services work. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. 0000284751 00000 n Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Read 3 more reviews about Staysure Travel Insurance. 0000266785 00000 n We hope you have had some lovely holidays! Hours: 37.5. 0000249488 00000 n If you need to get in touch, you can find the right team to contact below. You can get in contact with us via telephone or email. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. I decided on this option thereby leaving myself uninsured for this short period. 0000276048 00000 n Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. Enter a name to find & verify an email >>> . Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! We're proud to be specialists in covering pre-existing conditions. I called the Staysure team to renew my annual travel insurance, I needed to change my destination and medical information. We have always used Staysure for our travel insurance and have always been satisfied. hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| Easy to insure and we had a discount voucher making it even better value. Here are 8 tips for writing great reviews. I was happy with the new premium and the experience was a smooth transition. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Best phone call I have made in a long time. 0000284821 00000 n Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. We are pleased you find the process straight forward and price reasonable. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. You can change your address by accessing your 'MyStaysure ' Account. Please complete the security check. Please call our customer service team who will happily up date the matter further for you. I have used Staysure quite a few times and would recommend them. I shall certainly use this company again, brill. Posted: March 24, 2023. Call our UK contact centres free. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. Anyone can write a Trustpilot review. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. A Quality Stay at an Affordable Price. Mon - Fri. 8:30am - 8:00pm. Finalised the policy. 0000296574 00000 n She gave me several options to think about. 0000007006 00000 n Unfortunately Trustpilot does not allow us to post our contact details in these replies. The Personal Finance Awards. We hope you still had a lovely holiday! Industry. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. 0000250391 00000 n Get a Quote today. If something does go wrong while youre on holiday, were here to help. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. 202 45 As most of our team are working from home, we might take a little longer to take your call. Have found them to be very competitive for our requirements. 0000001196 00000 n Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . We have stayed with this company even although we compare web- sites every time, as we feel they give reliable, unfussy service ( having been in a situation where we needed advice) and are reasonably priced. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. It goes against our guidelines to offer incentives for reviews. Needless to say I took out my car insurance through Staysure as well. 0000004926 00000 n So patient and helpful. Check out what 271,027 people have written so far, and share your own experience. (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? declared conditions. You can be certain that youre talking to the right person at the right time. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. 0000000016 00000 n Rocketreach finds email, phone & social media for 450M+ professionals. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Dear Mr Chalk Thank you for taking the time to leave us this feedback. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. Regards StaysureThank you for taking the time to leave feedback. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. I cannot fault any aspect of the help and support they provided. It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. . Here are 8 tips for writing great reviews. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. 0000003404 00000 n Our standard post takes 5-7 working days to arrive. Staysure is in financial services sector. Thank you for choosing Staysure! By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. To go to MyStaysure or create and account.

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